Greater Visibility and Smarter Support with Ariston NET PRO | Ariston
Other platforms connect heating systems to people.
Ariston connects heating systems to properties.
THE CHALLENGE
As connected heating technologies become more common, housing providers need greater visibility across their property portfolios.
/End-user accounts change regularly/Limited visibility of installed heating assets
/Difficult to monitor energy usage and performance remotely
/Faults often only identified after resident complaints
/Reduced oversight across large property portfolios
THE SOLUTION
Introducing the NEW Business Partner Profile
A dedicated role within Ariston NET PRO designed specifically for:
/Housing Associations/Local Authorities
/Social Housing Providers
The Business Partner Profile provides visibility of connected heating assets while maintaining clear responsibilities between residents, Approved Installers and Service Partners.
WHY USE IT?
Visibility for Landlords. Control for Residents.
Ariston NET PRO connects the different people involved in managing, using and supporting a connected heating system, while giving each role the appropriate level of access.
Business Partner (Housing Association / Social Housing Provider)
- Monitors connected appliances across their portfolio
- Views faults, performance and energy data
- Accesses appliance and serial number information
- Works with Service Partners to support issue resolution
Approved Installer
- Installs and commissions the appliance
- Adds the product to Ariston NET PRO
- Monitors product performance and faults
- Provides ongoing technical support
Service Partner
- Provides additional technical and warranty support
- Analyses and diagnoses faults
- Supports remote resolution where possible
- Attends the property where required
End User / Resident
- Uses the heating system
- Is registered against the appliance
Ariston Customer Service
- Supports account administration
- Assists with tenant transfers
The Business Partner Profile delivers a property-centric approach to connected heating, helping social housing providers maintain visibility of their assets, improve collaboration with Approved Installers and Service Partners and continue supporting residents, even when tenancy changes occur.
KEY BENEFITS FOR BUSINESS PARTNERS
/Property-centric management/Greater asset visibility
/Improved fault awareness
/Better collaboration
/Portfolio-wide oversight
/Continued visibility when tenants change
ARISTON NET PRO FOR APPROVED INSTALLERS
Stay Connected Beyond Installation
The Approved Installer role allows installers to stay connected to the products they install, helping them monitor performance and support customers beyond installation.
Approved Installers can have read-only or full read/write access, allowing them to monitor performance, receive error notifications and use troubleshooting tools to investigate faults.
With read/write access, installers can also adjust product settings remotely, helping to optimise the system without an immediate site visit.
From Fault to Resolution
If an issue cannot be resolved, the Approved Installer can share NET PRO access with an Ariston Service Partner for 48 hours.
The Service Partner can then:
/Analyse and diagnose the fault/Resolve the issue remotely where possible
/Recommend a resolution to the Approved Installer
/Raise a warranty job and attend where required
This creates a connected journey from installation and monitoring through to diagnosis, support and warranty intervention.
KEY BENEFITS FOR APPROVED INSTALLERS
/Monitor products after installation/Receive automatic error and fault notifications
/Diagnose and troubleshoot issues remotely
/Adjust settings remotely with read/write access
/Reduce unnecessary site visits
/Access additional support from Ariston Service Partners
READY TO SEE IT IN ACTION?
Request a Demonstration
A member of the Ariston team will arrange a demonstration to show how the Business Partner Profile and Approved Installer role work within Ariston NET PRO.
CONNECTED COMPATIBLE PRODUCTS
BOILERS
HEAT PUMPS
FREQUENTLY ASKED QUESTIONS
Who is the Business Partner Profile designed for?
The Business Partner Profile has been developed for organisations managing multiple properties and heating assets, including housing associations, local authorities and registered social housing providers.
What can a Business Partner see in Ariston NET PRO?
Business Partners can access key information including serial numbers, fault notifications, system performance data, energy information and registered end-user details.
What can an Approved Installer do in Ariston NET PRO?
Approved Installers can monitor connected products, receive error notifications and use troubleshooting tools to investigate faults. With read/write access, they can also remotely adjust product settings.
What happens if an Approved Installer needs additional support?
If an issue cannot be resolved, the Approved Installer can share NET PRO access with an Ariston Service Partner for 48 hours.
The Service Partner can then provide additional diagnostic support, potentially resolve the issue remotely, advise the Approved Installer or raise a warranty job where required.
Can Business Partners resolve faults themselves?
No. The Business Partner Profile provides visibility of connected heating assets rather than replacing the Approved Installer or Service Partner.
Business Partners can monitor connected assets and faults, while Approved Installers and Service Partners provide the technical support required to investigate and resolve issues.
What happens when a tenant changes?
Ariston Customer Service can assist with account administration, removing existing end-user registrations and allowing a new tenant to be registered.
NEED HELP?
Customer Service
[email protected] | 0333 240 8777
