As social housing providers continue to invest in connected heating technologies, the need for greater visibility across their property portfolios is increasing. While connected appliances provide valuable performance and operational data, managing and monitoring heating assets across hundreds or even thousands of properties can present significant challenges. Historically, visibility of connected appliances has always sat with either the resident using the product or the service partner responsible for maintaining it, often leaving housing providers with limited oversight of the heating assets they own and manage.

Without a dedicated way to view and monitor connected appliances across their portfolio, housing providers can face challenges understanding whether installed systems are operating correctly and identifying issues before they impact residents. This can make it more difficult to plan maintenance activities, improve service delivery and make informed asset decisions, particularly as connected heating technologies become increasingly common within social housing.

Common challenges that social housing face include:

• End user accounts change regularly
• Limited visibility of installed heating assets
• Difficulty monitoring energy usage and performance remotely
• Faults are often only identified once residents report an issue
• Reduced oversight across large property portfolios

To address this challenge, Ariston has introduced the new Business Partner Profile within Ariston NET PRO, providing housing providers with greater oversight of their connected heating assets while maintaining clear responsibilities between residents, installers and service partners.

What is Ariston NET PRO

Ariston NET PRO is a professional platform designed to support Approved Installers and Service Partners in the installation, commissioning and ongoing maintenance of connected Ariston appliances.

The platform provides users with access to key product information and remote monitoring capabilities, helping them support customers more effectively and manage connected installations from a single location.

Through Ariston NET PRO, Approved Installers and Service Partners can:

• Monitor connected appliances remotely
• Access appliance and serial number information
• View operating and performance data
• Receive fault and error notifications
• Support troubleshooting and maintenance activities
• Manage multiple connected installations through a single platform

By providing greater visibility of connected products, Ariston NET PRO helps service professionals diagnose issues, support proactive maintenance and deliver a more efficient service to their customers.

Introducing the Business Partner Profile

Developed specifically for housing associations, local authorities and social housing providers, the Business Partner Profile gives organisations a dedicated view of the connected heating assets they own and manage.

By linking connected appliances to a Business Partner account, housing providers can maintain visibility of their full heating portfolio through a single platform, helping them monitor asset performance, identify issues and support proactive maintenance planning.

Housing associations, local authorities and social housing providers can now:

• Monitor multiple connected appliances
• View system performance and energy data
• Access appliance and serial number information
• Receive fault and error notifications
• Work more effectively with installers and service partners

All while residents retain control of their own systems and service partners continue to manage maintenance and fault resolution.

Key Benefits

• Visibility of multiple connected heating assets
• Access to appliance and serial number information
• Fault and error notification monitoring
• Energy and performance data visibility
• Improved collaboration with installers and service partners
• Property-centric management, even when tenants change
• Resident control maintained through separate user access

Request a Demonstration

Interested in seeing the Business Partner Profile in action?

A member of the Ariston team will arrange a live demonstration showing how the Business Partner role works in a real-world environment.

? REGISTER YOUR INTEREST HERE

How does it work

When an Approved Installer or Service Partner installs and commissions a connected appliance, it is added to Ariston NET PRO and linked to the relevant Business Partner. Once linked, the housing provider can monitor key information including appliance status, serial numbers, fault notifications, energy data and registered end-user details.

This creates a clear structure where each stakeholder has a defined role, allowing housing providers to gain greater oversight of their heating assets while residents retain control of their own systems and service partners continue to manage maintenance and support.

Approved Installer / Service Partner

• Installs and commissions the appliance
• Adds the product to Ariston NET PRO
• Links the appliance to the Business Partner account
• Monitors and resolves faults

Business Partner (Housing Association / Social Housing Provider)

• Monitors connected appliances across their portfolio
• Views faults, performance and energy data
• Accesses appliance and serial number information
• Works with service partners to ensure issues are resolved

End User / Resident

• Uses the heating system
• Registered against the appliance
• Can be updated following tenancy changes

Ariston Customer Service

• Supports account administration
• Assists with tenant transfers
• Enables new user registrations when required

The Business Partner Profile delivers a property-centric approach to connected heating, helping social housing providers maintain visibility of their assets, improve collaboration with service partners and continue supporting residents, even when tenancy changes occur.

Connected Products Across Ariston

Ariston NET PRO supports a growing range of connected heating, hot water and renewable products, helping users gain greater visibility of installed systems through a single platform.

Connected products include:

Heating:

• Genus ONE Net Boiler
• Alteas ONE Net Boiler

Renewable:

• Nimbus R290 Air Source Heat Pump
• Nuos Plus S2 WiFi Aire Source Heat Pump Water Heater

Ariston NET PRO will play an important role in helping housing providers monitor, manage and support their heating assets.

Frequently Asked Questions

Who is the Business Partner Profile designed for?

The Business Partner Profile has been developed for organisations managing multiple properties and heating assets, including housing associations, local authorities and registered social housing providers.

What can a Business Partner see in Ariston NET PRO?

Business Partners can access key information including connected appliances, serial numbers, fault notifications, system performance data, energy information and registered end-user details.

Who installs and connects appliances to the platform?

Approved Installers and Service Partners install, commission and connect products to Ariston NET PRO before linking them to the Business Partner account.

Can Business Partners resolve faults themselves?

No. Fault resolution remains the responsibility of the Approved Installer or Service Partner. However, Business Partners can view faults, monitor progress and work with maintenance partners to support faster resolution.

What happens when a tenant changes?

Ariston Customer Service can assist with account administration, removing existing end-user registrations and allowing a new tenant to be registered.

If you have any questions about Ariston NET PRO, the Business Partner Profile, or our connected heating solutions, please reach out to your local Ariston representative or contact our team. We will be happy to help.

Customer Service: [email protected] | 0333 240 8777

Sales: [email protected] | 0333 240 6666

ariston.com/en-uk/