• HomePage
  • Ariston adds 'Ariston NET' remote diagnostics to training offering
Ariston adds 'Ariston NET' remote diagnostics to training offering
19/04/2016
Ariston adds 'Ariston NET' remote diagnostics to training offering_1

Ariston has further enhanced ‘Ariston NET’ by introducing the ability to monitor any of its boilers remotely. This enables professional organisations, including aftersales and servicing companies, councils and maintenance providers, to offer customers with Ariston boilers the best possible levels of support.

The new remote diagnostic capabilities of Ariston NET will be supplemented by a new training course in Q2 of 2016, educating users about the features of the service, as well as how to remotely monitor boilers in real-time and change any settings if required. The new course will also outline Ariston NET’s functions and capabilities, while explaining practical elements – such as how it is wired in and connected to Ariston’s Bus BridgeNet® system.

Why should professionals sign up to learn more?

A robust and intuitive platform, Ariston NET can help businesses improve customer retention by remotely diagnosing boilers in real time. Having direct access to all system functions, fault codes and boiler parameters at the click of a button minimises customer’s heating downtime, as the real-time notifications can be seen and reacted to instantly.

The ability to continually monitor customers’ heating systems and solve any potential issues before they are aware of them is also beneficial in terms of an extended business offering. Not only do Ariston NET’s remote boiler monitoring and fixing capabilities offer added value, there is also the opportunity for additional support in the form of enhanced service offerings and maintenance contracts. Plus, Ariston has tiered its offering so the more boilers an organisation has in its network, the less it will be required to pay per boiler.

Another benefit of Ariston NET is the increased operational efficiency provided by its remote diagnostic service, which enables remote fixing by simply changing a parameter or resetting the boiler. Its live monitoring display “fault notification” has been designed for better business management and job prioritisation – again, maximising time and productivity.

Customer advantages

Of course, consumers will still benefit from the comfort, energy saving and peace of mind Ariston NET provides, as the app allows heating and hot water settings to be accessed and altered remotely via a tablet or smartphone, enhancing efficiency as well as reducing heating bills. The Ariston NET app is available through the AppStore and Google Play, while additional information can be obtained from Ariston’s customer service team on 0333 240 8777. For more information on Ariston NET, visit: www.ariston.com/uk/ariston-net.

Highlights