By purchasing the Ariston Net service, end users trust a personally chosen official Ariston Technical Assistance centre to manage their boiler. Differently to a traditional maintenance contract, this system ensures that the product is constantly monitored by experts and a good service is provided to prevent any malfunctions or shutdowns.

The Ariston Net service is compatible with all Ariston EVO range boilers and can also be installed on Ariston models manufactured onward of 2006 (for further details on compatible models, please consult the appropriate section on the website). The Ariston Net kit consists of a Gateway device and a temperature regulation accessory (Ariston Sensys), which can be connected to all EVO range boilers (i.e. boilers equipped with the Bus BridgeNet communication protocol. For other boilers (not equipped with the Bus Bridge Net protocol), the Ariston Net kit including a room sensor should be installed.

Multiple field observations have shown that the physical installation of the Gateway is very quick and straightforward. It takes roughly 30 minutes to physically install the device and configure the service. The technicians will have all the necessary support material available, in addition to a call centre which they can contact for any information, along with a reserved area on the Ariston website.

The Ariston Net kit contains all the necessary equipment necessary for physical installation of the product. The contents of the Ariston Net kit include the Gateway with a power cable, temperature regulation accessory, two-pole connection cable, twisted pair cable for serial connection (only for boilers with Bus BridgeNet protocol)l, fixing plugs, a bag with four connectors, an installation manual and a Quick Guide for end users. In addition, the technician must have a personal portable device (smartphone, tablet or PC) with an internet connection to configure the Gateway to the home Wi-Fi network, and, if necessary, to register the end user on the platform.

For further information or additional details, please contact our call centre on the relevant form.

You can verify any connection problems of your installed unit through the Internet portal at any time. Your customers can contact Customer Service for information on all standard procedures for restoring the internet connection. Any problem encountered on the Gateway that requires full replacement of the device can be managed with a spare parts procedure.

The email address you provided when stipulating a contract with Ariston Thermo was used to activate an account. The access credentials of which were summarized in the welcome email you received. If you have forgotten your password to gain access to the service, you can request for it to be resent to your email address through the login window of the www.ariston-net.remotethermo.com  web portal.

We have set up a dedicated section on our website and a direct connection to our Technical Consultancy Centre, which will help you through all phases of installation, configuration and management or products connected to Ariston Net. For further details, please access the appropriate area.

Once the physical installation of the Gateway has been completed, the device must be connected to the platform. In the case of a Wi-Fi Gateway, press and hold the initial configuration button until the Internet connection LED light flashes green. Then open the network settings of your device (smartphone, tablet or PC) and select the “Remote GW Thermo” network, open the web browser, go to the 192.168.1.1 link, and follow all the instructions for the relevant 5 steps. If the procedure was successful, the Internet connection LED light turns a stable green. If the LED light is red, the procedure was unsuccessful and must be repeated.

Using a GPRS Gateway, the Ariston Net platform can be connected to the Internet through the start-up procedure outlined in the installation manual. Once the start-up procedure has been completed, check the LEDs to verify whether the intensity of the GPRS signal is capable of supporting the service. Lastly, press and hold the initial configuration button for 5 seconds and wait for the three LED lights rapidly flash in green.

The Web portal dedicated to the Technical Assistance Centres includes a section reserved for activating newly installed Gateways. For further details, please consult the operating guide on the web app featured in the reserved section.