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THE NEW WAY
TO SERVE
YOUR CLIENTS

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UPGRADE YOUR JOB BY OFFERING A HIGHLY PROFESSIONAL SERVICE With the wall-hung boiler’s remote functionality, avoid any delays by offering your customers the best possible support.
ALWAYS CLOSE TO YOUR CUSTOMER Thanks to the remote diagnostic system and 24/7 monitoring, you will be closer to your customers and able to recognise their needs and create individual solutions.
THE IDEAL SOLUTION FOR EFFECTIVE TIME MANAGEMENT AND COST PLANNING Thanks to the innovative technology, each after sales service centre can manage their daily business and schedule their tasks easily and efficiently.

Installed wall-hung boilers always under control with the web app

PUSH
NOTIFICATION

If something goes wrong a real time notifications is pushed to your customers and to you, providing an error description of the problem.

REMORE
FIXING

The problem can be immediately identified and, if possible, fixed by the service centre remotely in the shortest possible time or by arranging for a visit at your convenience.

EXPIRATION
MAINTAINANCE

It reminds your customers when the annual service is due.

HOW IT WORKS &
SUITABLE MODELS

Find out how does it works and which are the suitable models

Remote Control Heating Ariston NET.
Find out how simple and intuitive is

Remotely controlled boiler

Thanks to an advanced communication protocol, the boiler is able to receive and execute commands remotely
modem
SERVICE CENTRE Your Support Centre through the Ariston NET web app can check your boiler and take action remotely when needed
gateway The gateway at the heart of Ariston NET, it allows the boiler to communicate with your smartphone
SMARTPHONE Thanks to the Ariston NET app you can see and change all the settings of your system on the go, from your smartphone
GET STARTED
Offer the app and its installation kit to your customer at the first appointment. Once the kit is installed, you have to complete the configuration of the gateway and you can start monitoring your customer’s boiler from your office via the web app, developed specifically for professionals.



THE KIT INCLUDES:
  • the gateway, linking your customer’s boiler with their smartphone and your web app, through the Ariston Cloud platform and compatible with all our wall-hung boilers
  • Sensys, the system interface, compatible with all our wall-hung boilers produced after 2012, or a modulating room sensor compatible with our boilers produced after 2006


AVAILABLE VERSIONS
Ariston NET kit is available in both Wi-Fi and GPRS versions depending on the presence of a stable web connection at your customers home.

Look up the type of boiler you have at home, and if you see it below, your product supports Ariston Net!

CONTACT US AND
JOIN OUR WORLD

Our experts are here to support you. Choose how to contact us

Call us at our Service Centre, we are available 24/7

Service Call Centre Number 0333 240 8777

Or fill in the form here below

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Send request

QUESTIONS

Questions or doubts about Ariston Net? Your question may have already been answered, if not, contact us.

What advantages does the end user gain through purchasing the Ariston Net service?

By purchasing the Ariston Net service, end users trust a personally chosen official Ariston Technical Assistance centre to manage their boiler. Differently to a traditional maintenance contract, this system ensures that the product is constantly monitored by experts and a good service is provided to prevent any malfunctions or shutdowns.

Which models support Ariston Net?

The Ariston Net service is compatible with all Ariston EVO range boilers and can also be installed on Ariston models manufactured onward of 2006 (for further details on compatible models, please consult the appropriate section on the website). The Ariston Net kit consists of a Gateway device and a temperature regulation accessory (Ariston Sensys), which can be connected to all EVO range boilers (i.e. boilers equipped with the Bus BridgeNet communication protocol. For other boilers (not equipped with the Bus Bridge Net protocol), the Ariston Net kit including a room sensor should be installed.

How much time does the technician require to install Gateway and configure the service?

Multiple field observations have shown that the physical installation of the Gateway is very quick and straightforward. It takes roughly 30 minutes to physically install the device and configure the service. The technicians will have all the necessary support material available, in addition to a call centre which they can contact for any information, along with a reserved area on the Ariston website.

Which tools must the technician bring on-site for installation?

The Ariston Net kit contains all the necessary equipment necessary for physical installation of the product. The contents of the Ariston Net kit include the Gateway with a power cable, temperature regulation accessory, two-pole connection cable, twisted pair cable for serial connection (only for boilers with Bus BridgeNet protocol)l, fixing plugs, a bag with four connectors, an installation manual and a Quick Guide for end users. In addition, the technician must have a personal portable device (smartphone, tablet or PC) with an internet connection to configure the Gateway to the home Wi-Fi network, and, if necessary, to register the end user on the platform.

How can I enter the world of Ariston Net?

For further information or additional details, please contact our call centre on the relevant form.

If my customer is having problems with the product’s connection, who should they contact to solve the problem?

You can verify any connection problems of your installed unit through the Internet portal at any time. Your customers can contact Customer Service for information on all standard procedures for restoring the internet connection. Any problem encountered on the Gateway that requires full replacement of the device can be managed with a spare parts procedure.

How do I get a username and password to access the service?

The email address you provided when stipulating a contract with Ariston Thermo was used to activate an account. The access credentials of which were summarized in the welcome email you received. If you have forgotten your password to gain access to the service, you can request for it to be resent to your email address through the login window of the www.ariston-net.remotethermo.com  web portal.

Who can I contact for technical support?

We have set up a dedicated section on our website and a direct connection to our Technical Consultancy Centre, which will help you through all phases of installation, configuration and management or products connected to Ariston Net. For further details, please access the appropriate area.

Once the Wi-Fi device has been installed, how can I connect it to the platform?

Once the physical installation of the Gateway has been completed, the device must be connected to the platform. In the case of a Wi-Fi Gateway, press and hold the initial configuration button until the Internet connection LED light flashes green. Then open the network settings of your device (smartphone, tablet or PC) and select the “Remote GW Thermo” network, open the web browser, go to the 192.168.1.1 link, and follow all the instructions for the relevant 5 steps. If the procedure was successful, the Internet connection LED light turns a stable green. If the LED light is red, the procedure was unsuccessful and must be repeated.

How can I connect the GPRS Gateway to the platform?

Using a GPRS Gateway, the Ariston Net platform can be connected to the Internet through the start-up procedure outlined in the installation manual. Once the start-up procedure has been completed, check the LEDs to verify whether the intensity of the GPRS signal is capable of supporting the service. Lastly, press and hold the initial configuration button for 5 seconds and wait for the three LED lights rapidly flash in green.

Once the device has been installed, how can I register it on the Ariston Net platform?

The Web portal dedicated to the Technical Assistance Centres includes a section reserved for activating newly installed Gateways. For further details, please consult the operating guide on the web app featured in the reserved section.

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In this section you will find several documentation to help you in your activities.