The Ariston NET app enables you to control your boiler wirelessly, which means you can program it to turn on and off from anywhere at any time. Your service centre can also monitor your boiler and manage any malfunctions from a distance. If a solar heating system is installed, Ariston NET can monitor its performance and give suggestions to reduce the costs. These are some of the many features offered by Ariston NET!

The Ariston NET service is compatible with all of Ariston’s new boilers, and a vast range of older boilers manufactured from 2006 onwards. To use the Ariston NET service, it is necessary to install a gateway, which is a device that connects to your boiler and transfers its data to the Ariston platform. The gateway is available in both Wi-Fi and GPRS versions depending on the presence of a stable web connection at your home.

The physical installation and connection of the gateway to the boiler are fast and simple operations that can be completed within minutes by your trusted technical assistance centre. After this is done, simply follow the instructions on the installation manual to switch on the device, connect it to the platform and create your account with Ariston NET. From this moment on, you can easily control your boiler via the app and let your technical assistance centre take care of its monitoring and management. For further information on the service, please contact the Ariston NET call centre.

You can download the free-of-charge Ariston NET app from any app store on your smartphone (The Apple Store and the Google Play Store). Ariston NET is currently only available for iOS and Android operating systems.

If the Ariston NET app malfunctions, it is recommended to reinstall the application on your device.

If you do not own a smartphone that is compatible with Ariston NET, an alternate webpage version of the app is available to access through your PC through the following link: www.ariston-net.remotethermo.com.

After downloading the Ariston NET app or accessing the portal on www.ariston-net.remotethermo.com, click on “Register”. Follow the steps and fill in your personal details as instructed and then press “Save”. After completing the registration process, you will be asked to enter the serial number of your gateway, which you can find on the product’s box or on the back of the device itself.

Gateway is the device that physically connects your boiler to the Ariston NET platform. Gateway is functioning properly if the first and third LED light indicators (Web and BUS BridgeNet) are on with a stable green light. For further details on the indicators, please see the installation manual.

You can use your account to access various devices, even simultaneously. You may authorise your trusted technical assistance centre to monitor your boiler in real time and intervene to improve its performance and optimise its efficiency. As the owner of this service, Ariston Thermo guarantees the high quality of the gateway.

If you have forgotten your password for accessing the service, you may request it to be sent to your email address under the “Login” section of the app or on: www.ariston-net.remotethermo.com. A new password will then be sent to your email address.

The username is not modifiable, however you will be able to enter a secondary email address into the web portal for receiving communications and updates on the Ariston NET service.

If you have installed a gateway device using Wi-Fi, you must repeat the network configuration procedure so that the boiler can communicate with the platform through the Wi-Fi connection. You can always refer to the installation manual included in the Ariston NET kit and watch the video walkthrough of the gateway configuration.

Yes, you can. After connecting the Ethernet cable from your router to the Wi-Fi gateway, you can configure the network as shown in the installation manual.

​If you have lost the installation manual, you can download it here
If you have lost the Ariston NET Quick Guide, you can download it here
If you have lost the Sensys operating manual, you can download it here

Ariston NET gives maximum priority to the benefits for its customers, but cannot intervene in contracts stipulated between the parties in most cases. The procedures for deactivating the service are governed by the contract between you and your technical assistance centre, although you can cancel your personal data from the Ariston NET platform at any time by following the instructions in our privacy policy.