United Arab Emirates

SERVICING YOUR PRODUCT
Ariston's team of friendly and helpful Customer Service Advisers are highly skilled and can offer advice about our complete product range.

If you require a visit, please contact our dedicated team using the contact details below.
Telephone 800-ARISTON   800-2747866
Email: service.me@aristonthermo.com

Call Center opening hours: Saturday to Thursday from 8:00 am to 10:00 pm

To keep your Ariston water heater working efficiently and safely we recommend that it's best to get your appliance serviced every year. If still in guarantee, your appliance must be serviced by the 18 month anniversary of its installation to maintain the guarantee. This must be carried out by one of our competent engineer.

All Ariston products are manufactured to the highest standards however, like any electrical and mechanical components they can malfunction. At Ariston we care about our customers and therefore offer a variety of services and warranty packages to suit your needs.
They are available for the full range of Ariston products:
SOLAR - ELECTRIC - HEAT PUMPS - BOILERS - CALORIFIERS

Repair starting from 165 AED with parts

Replacement starting from 660 AED including the water heater

PEACE OF MIND
The yearly maintenance plan is a cost effective solution to prolong the life of your water heater, keep it performing at its highest rate, and decrease the risk of failure of different components, whether the components are under warranty or not. In addition, it keeps your solar system in good shape and allows for fix budgeting for the maintenance of the system which might be pretty expensive in some cases.

ENERGY&COST SAVINGS
Lower utility cost, extended life of your water heater, fewer repairs, fewer emergency break downs.
Preventive maintenance service and inspections reduce the number of emergency calls by revealing potential problems that can be corrected before causing major plumbing repairs.

Maintenance for ELECTRIC WATER HEATERS	SILVER 1 preventive visit / year for maintenance 1 visit in case of any problem Priority service: Intervention within 24:00 hour Prices starting at 180 AED/year	GOLD Same as Silver with Free of charge Spare parts Thermostat, both regulation and Overheating Electronic boards Electronic probes Heating element Magnesium anode Pressure safety valve Prices starting at 255 AED/year
Maintenance for SOLAR WATER HEATERS	SILVER 1 preventive visit / year for maintenance 1 visit in case of any problem Priority service: Intervention within 24:00 hour	GOLD Same as Silver with Free of charge Spare parts Solar panels, cracks and deterioration of the absorptive layer Silicon Seals and Rubber Rings Support Structures - Bending, buckling, welding, joints, screws, and bolts Pressure safety relief valves Solar copper pipes and their insulation Heating element and thermostat

For further details, please contact our dedicated team at 800-ARISTON 800-2747866