When a boiler is bought and installed, aftersales service and support is not always top of a homeowner’s priority list. But when things go wrong, as they occasionally do, having an efficient and diligent team of engineers on call is reassuring to say the least.
Here at Ariston, service is one of our top priorities, so we’ve taken things a bit further than just providing a spare part! In fact, all the developments we’ve made over the years have arguably given us one of the best service departments for domestic boiler manufacturers in the UK.
But what is it that we do that makes us different from the rest? Well, apart from logging, confirming and referencing calls within 20 seconds, we have one of the highest rates of same day call-outs across the industry. If we can’t get an engineer out the same day, we will guarantee it will be within three days. Plus, all of our fully qualified engineers will contact customers within four hours of the call to arrange a suitable time to visit. And, because they have already been supplied with details of any previous problems, the engineer is up to speed on the history of the appliance well before he/she even arrives at the doorstep. Additionally, the engineer can provide instant feedback through their PDAs so we can log the problem, order the parts and arrange a call-back within minutes of the initial visit – provided we haven’t already fixed it, of course!
But we’re not resting on our laurels. Instead, Ariston is always striving to improve our service and support network to make sure it’s one step ahead. That’s why we have developed our own apps for the iPhone, iPad and Android devices, enabling engineers to send up to six photos back to the support centre when they’re on site, as well as improve feedback, look up part numbers, check availability and open exploded views of products – all faster and easier than ever before.
With Ariston, it’s all part of the service – count on us!