What should I do if I changed my Wi-Fi modem, network name, or password?

If you change your Wi-Fi (for example, buying a new Modem or changing your network name or password), the product will no longer know how to connect to the Internet, so you’ll need to reconnect your product. If you open the app, it will automatically detect that your product is offline and will suggest that you proceed with the reconfiguration. Follow all the steps to complete the operation. For more information, check the QSG included with your product. You can also find it at the top of this page. This guide contains the most important steps to quickly get your water heater online.