Remote Assistance
Ariston ensures your peace of mind by providing the Remote Assistance Service for connected wall hung boilers and heating heat pumps.
Thanks to advanced technology, Ariston Service Partners can remotely monitor and manage your product and solve issues, without the need of on-site interventions.
And with the support of Active Care, the innovative feature powered by artificial intelligence, Service Partners can even predict malfunctions before they occur.
When remote solutions are not possible, an Ariston expert will schedule an on-site intervention.
Connect your product to the Ariston NET app, submit a request to your Service Partners to activate the Remote Assistance, and unlock a world of benefits.
What are the advantages of remote assistance
Peace of mind
Ariston ensures your comfort, knowing that if needed, our Service Partners are ready to intervene. In case of issues, Ariston Service Partners can resolve them remotely, avoiding on-site visits. When remote resolution is not possible, a skilled technician will plan an on-site intervention.
24/7 Assistance
Ariston Service Partners can remotely monitor your product, ensuring it consistently operates at top performance. By remotely assisting you, we take care of your Ariston product 24/7 and spring into action in case of need.
Active Care
This predictive function, powered by artificial intelligence, enables swift intervention to prevent potential malfunctions. The app notifies the Service Partners in advance, facilitating timely intervention and assistance, enhancing scheduled visits when needed, providing information about the nature of the problem and any required spare parts. How to activate Remote Assistance?
From the call to the repair:
how Remote Assistance works
Remote Assistance
Call center
1. Call
2. Error Analysis and Diagnosis
3. Replacement and Spare Parts
4. On-site Intervention
Repair
Remote Assistance
Call center
1. Call
2. Service Registration
3. Management
4. First Visit and Inspection
5. Spare Parts Delivery
6. Second Visit
Repair
How to activate Remote Technical Support?
Activate remote technical support in a few simple steps:
1. Purchase a connected product*
2. Connect it to the Ariston NET app
3. Contact the nearest Ariston PRO Service Center
4. Submit the request to the Ariston PRO Service Center for Remote Assistance
*Remote Assistance is available for connected wall-hung boilers and heating heat pumps.
Remote Assistance is included with Smart Protection Extended Warranty
Discover the full advantages of Ariston Smart Protection, the extended Warranty program that offers comprehensive coverage and unparalleled support for your peace of mind.
