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Guarantee of Ariston boilers


Ariston's only obligation under the guarantee will be to repair or replace the faulty appliance at Ariston's discretion. This will be carried out where the fault arises from within defects in the appliance, caused either by material or workmanship of the manufacturer. This guarantee does not protect malfunction or damage arising from incorrect installation, commissioning or maintenance procedures as laid out in the installation and servicing manual, inefficient flue system, poor or incorrect electricity, wrong gas supply or pressure, tampering by inexperienced persons and any other cause not directly due to manufacture.
Ariston Thermo UK Ltd cannot accept responsibility for any cost arising from repair or maintenance carried out by any third party.
Service under the guarantee does not affect the expiry date of the guarantee. The guarantee on parts and appliances which are exchanged ends when the guarantee on the original appliance expires.
This guarantee does not affect your statutory rights.
You must have your boiler serviced at the end of the first year to validate your guarantee for the second year.

 

Installation of Ariston boilers


The installation and first ignition of the boiler must be performed by a qualified personnel in compliance with current national regulations regarding installation, and in conformity with any requirement established by local authorities and public health organizations'.
After the boiler has been installed, the installer must ensure that the end user receives the declaration of conformity and the operating manual, and should provide all necessary information as to how the boiler and the safety devices should be handled.
This appliance is designed to produce hot water for domestic use.
It should be connected to a heating system and a distribution network for domestic hot water, both of which must be compatible with its performance and power levels.


The use of the appliance for purposes other than those specified is strictly forbidden. The manufacturer cannot be held responsible for any damage caused by improper, incorrect and unreasonable use of the appliance or by the failure to comply with the instructions given in this manual.
Installation, maintenance and all other interventions must be carried out in fully conformity with the governing legal regulations and the instructions provided by the manufacturer. Incorrect installation can harm persons, animals and possessions; the manufacturing company shall not be held responsible for any damage caused as a result.
In the event of any maintenance or other structural work in the immediate vicinity of the ducts or flue gas exhaust devices and their accessories, switch the appliance off by switching the external bipolar switch to the "off" position and shutting off the gas valve. When the work has been completed, ask a qualified technician to check the efficiency of the ducting and the devices.
If the boiler should be out of use for a prolonged period, it is recommended that the electrical power supply be disconnected and that the external gas cock be closed. If low temperatures are expected, the boiler and system pipe work should be drained in order to prevent frost damage.
Turn the boiler off and turn the external switch "off" to clean the exterior parts of the appliance.
Do not allow children or inexperienced persons use the appliance without supervision.


 

Ariston has increased its guarantee period from two years to five years as standard on all models in the CLAS HE and GENUS HE gas boiler range. This applies to those boilers that have been purchased from Ariston in 2010 and where the packaging clearly shows the 5 year guarantee logo. All models purchased that are not marked in this way were in the distribution chain prior to the introduction of the new 5 year guarantee on the 1st January 2010 and therefore benefit from the previously existing two year guarantee with the option to purchase the 5 year guarantee separately.

Guarantee on 5 Year Boilers

WHAT ARISTON REQUIRES
The boiler must be registered with Ariston within 30 days from date of installation. Registration is on line at www.ariston.co.uk


All of the above are standard procedures which a competent installer will be aware of. Failure to comply with any of the above will result in any guarantee being withdrawn.


CONDITIONS OF THE 5 YEAR GUARANTEE

The following is not covered under the guarantee:


 CONDITIONS OF THE EXTENDED WARRANTY

The following is not covered under any extended warranty :



Guarantee of Unvented Cylinders
To ensure efficient and safe operation, and to maintain the warranty, it is necessary to ensure the application is serviced annually by a competent person.

 

Find an Installer

While it is always Ariston Thermo UK’s intention to fully assist, it is essential to recognise that all information produced in response to an enquiry of any nature, is provided in good faith and based upon the information provided with the enquiry. Ariston Thermo UK cannot be held responsible for any liability relating to the use or repetition of such information or part thereof. Additionally, while making every reasonable effort to monitor the performance and quality of our supply, installation and service network, Ariston Thermo UK does not accept responsibility for the workmanship or operation of any third party company that it may have promoted either in conversation, email or other communication. Furthermore, the views and opinions expressed in communication with individuals within Ariston Thermo UK may not reflect that of the business as a whole. Ariston Thermo cannot be held responsible for any workmanship issues caused through the hiring of an installer listed on its Connections database. Similarly, Ariston Thermo UK is not responsible for any opinions voiced by these installers. The database is updated regularly but its accuracy cannot be guaranteed, as data is submitted by the installers listed. Should you have any queries regarding the listed installers, please contact the Gas Safe Register: www.gassaferegister.co.uk.

Service Engineer Visit Terms and Conditions

Ariston Thermo UK Ltd (the service provider), in the course of its business, offers to provide you (the customer), an appointment for an engineer to complete a service, or commission, or repair; on your Ariston branded product, subject to your acceptance of the following terms and conditions  -

1. The product must be correctly installed and commissioned in accordance with the installation instructions for your product and must meet the requirements of the Benchmark initiative if applicable.

2. The product must have been purchased and installed within one of the following territories: the United Kingdom of Great Britain and Northern Ireland, the Republic of Ireland, the Isle of Man or the Channel Islands.

3. Our engineers will only perform work on Ariston branded products or components and will not perform any work on any aspect of your heating system outside of these products.

4. Appointments will be scheduled for the earliest availability of an appropriately qualified engineer.

5. Whilst we will endeavour to provide an Ariston engineer, we reserve the right to use a suitably qualified third party to fulfil the appointment.

6. Our engineer will attend your property on the agreed date and inspect the appliance. Should a required spare part be unavailable, then we will arrange with you a mutually convenient time to return and complete the work.

7. Whilst we will endeavour to fulfil all appointments there may be occasion, due to circumstances outside of our control, when we are unable to do so. In these circumstances we will contact you as soon as is reasonably possible in order to arrange an alternative date.

8. If you are unable to provide our engineer with access to the property on the agreed date, you must contact us as soon as possible and at least before 12 noon on the day preceding the agreed appointment in order to arrange an alternative date.

9. Our engineer will endeavour to contact you thirty minutes prior to your appointment in order to provide you with notice of arrival. Should we be unable to contact you, for whatever reason, our engineer will proceed to attend the appointment.

10. You are responsible for providing adequate parking for our engineer.

11. Our engineer must not be left in the property alone and a suitable adult must be present in the property at all times during the appointment.

12. Our engineers are entitled to work in a smoke free environment and as such you are required to ensure that the engineer is not exposed to active smoking whilst he is within the property.

13. You are responsible for ensuring that our engineer can gain clear and safe access to work on the product or component, as described in the product’s installation instructions, including making adequate provision for visual inspection of flues in voids and for ensuring that any product located within a loft cavity complies with the current health and safety at work regulations, (products in loft cavities must have permanent fixed lighting, a permanently fixed retractable roof ladder and a fixed floor area sufficient to allow access for normal use and servicing directly under and around the product and between the product and the access hatch).

14. We reserve the right to cancel an appointment and to retain an inspection fee should we have reason to believe that the health and safety of our engineer cannot be guaranteed.

15. We reserve the right to determine that your product is beyond economical repair. If this is the case then our engineer will advise you accordingly and you will not be charged for the appointment.

16. In the event that your product, or a component of your product, is covered under the terms and conditions of a manufacturer’s guarantee, then we will complete the work on the product or component free of all material and labour costs in accordance with the terms and conditions of the guarantee.

17. We reserve the right to not fulfil an appointment, should the necessary spares be unavailable, if the product is subject to recall, or if the product has become obsolete and removed from our current product list.

18. We will not accept or reimburse the costs of any third party in carrying out any work on the product or for parts fitted, unless we have approved the work in advance.

19. In the event that the fault is not product related, or alternatively if the fault is due to an installation error or because the system requires cleansing, then our engineer will advise you of this on the day and we reserve the right to charge an inspection fee.

20. For all engineer visits out of warranty or to carry out an annual service, we will  ask for payment details (credit/debit card) prior to arranging  an engineer appointment.

21. You are required to provide telephone contact numbers to enable us to contact you in the course of arranging and fulfilling your appointment.

22. In the course of arranging and fulfilling your appointment we may choose to contact you in one or more of the following ways: phone, text,  email;

23. This agreement does not include:

Charges

Guarantee

How to ask for/cancel a repair appointment

Liability

Ariston Thermo UK Ltd shall not be liable for any:

 - loss of profits
            -  loss of business
            -  depletion of goodwill and/or similar losses
            -  loss of anticipated savings; or
            -  loss of use
            -  loss or corruption of data or information
            -  any special, indirect, consequential or pure economic loss, costs, damages, charges or
                  expenses.

General

Telephoning Ariston Thermo UK Ltd

Data Protection

 

 

 

COOKIES


Cookies are small amounts of information which we may store on your computer.
Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. You may set up your computer to reject cookies by following the relevant instructions which can be found at http://www.allaboutcookies.org/. In that case, you may not be able to use certain features on our site.

 

Data Use

 

Ariston Thermo UK Ltd will only use the data you input on this website for the purpose of responding to your request.

Ariston will not pass your data on to any third party (unless required to do so to process your request) or use it for any other purpose.

 

Ariston 'Find an Installer' Disclaimer:

 

While it is always Ariston Thermo UK’s intention to fully assist, it is essential to recognise that all information produced in response to an enquiry of any nature, is provided in good faith and based upon the information provided with the enquiry. Ariston Thermo UK cannot be held responsible for any liability relating to the use or repetition of such information or part thereof. Additionally, while making every reasonable effort to monitor the performance and quality of our supply, installation and service network, Ariston Thermo UK does not accept responsibility for the workmanship or operation of any third party company that it may have promoted either in conversation, email or other communication. Furthermore, the views and opinions expressed in communication with individuals within Ariston Thermo UK may not reflect that of the business as a whole. Ariston Thermo cannot be held responsible for any workmanship issues caused through the hiring of an installer listed on its Connections database. Similarly, Ariston Thermo UK is not responsible for any opinions voiced by these installers. The database is updated regularly but its accuracy cannot be guaranteed, as data is submitted by the installers listed. Should you have any queries regarding the listed installers, please contact the Gas Safe Register: www.gassaferegister.co.uk.